British Sign Language

We have improved the number of ways you can contact Dyfed Powys Police If you are Deaf, hard of hearing or have difficulties with speech.

  • The ways of contacting us depend on whether or not it is an emergency that requires immediate assistance.

  • In an emergency, you can contact 999 by text. This national service has been designed specifically for individuals who are Deaf, hard of hearing or have difficulty with speech. Examples of incidents which should be reported immediately using this emergency 999 SMS system includes where someone’s life is at risk, where a crime is happening now and where there are concerns for someone’s safety.

  • It is important that you become a registered user. You can register for this service by texting ‘register’ to 999. You will receive a reply text message with further instructions. For more information on how to register, please visit www.emergencysms.org.uk

  • If you wish to contact Dyfed-Powys Police in a non-emergency. For example, if you wish to contact your local police officer, enquire about lost property, request information and advice or report criminal activity that is not happening right now. We have a number of ways.

  • Dyfed-Powys Police have a non-emergency text messaging service available for people who are Deaf, hard of hearing or speech impaired. This is as an alternative to the national 101 non-emergency telephone service. If you want to contact Dyfed-Powys in a non-emergency, you can text your message to 07811311908. Messages are monitored everyday from 7 am to midnight

  • You can also access the 101 non-emergency service via textphone. The number you will need is 18001101.
  • If you want to contact Dyfed-Powys Police by email in a non-emergency, please email contactcentre@dyfed-powys.pnn.police.uk. This system is monitored every day from 8am to midnight.

  • You can report a crime to Dyfed-Powys Police that is a non-emergency on their website www.dyfed-powys.police.uk/en/contact-us/report-online/

  • And finally, correspondence is welcome in a non-emergency by post. Any correspondence should be addressed to Dyfed-Powys Police, Police Headquarters, PO BOX 99, Llangunnor, Carmarthen, SA31 2PF